If your USD deposit has not reflected, kindly reach out to the support team. When reaching out to the customer support here are a few things to keep in mind and information to provide.
Confirm the token and network: Ensure you sent USDT or USDC (BEP20 or Solana). Other tokens like BTC, ETH, or even USDT-TRC20/USDT-ERC20 won’t appear in your wallet.
Check the address: Confirm that you copied and pasted the correct Bayse deposit address.
Verify confirmations: Use your transaction hash (TXID) on the blockchain.
Wrong token or network used: File an appeal via email at support@bayse.markets with your TXID and details. Here are the details you are required to send to the email:
Your Bayse-linked account email;
The image of the crypto deposit;
The transaction hash (TxID) of the transfer;
The exact amount sent;
The date and time of the transaction and;
The wallet address you sent the funds to
Please note recovery is not guaranteed and can take 5-7 working days for review.